This policy sets out the warranty period, conditions and claim procedure for products manufactured and supplied by Austrong Group Joint Stock Company. The PDF version is available on the Documentation page (“Warranty Terms”). In case of any discrepancy, the Vietnamese version prevails.
1. Warranty period
Products are covered by a warranty of two (02) years from the date of dispatch from the factory.
2. Warranty conditions
Products are covered by the warranty when all of the following conditions are met:
- They are installed in accordance with the technical guidelines and documents issued by Austrong Group.
- Where products are installed in special environments (outdoors, near the sea, swimming pools, areas with smoke, dust, exhaust gases or chemicals, heavily polluted industrial zones or other harsh conditions), the customer must notify Austrong Group in advance in order to receive advice on product use and to apply dedicated production standards and appropriate warranty conditions.
3. Exclusions
Austrong Group is not responsible for warranty in the following cases:
- Damage or defects caused by reasons other than manufacturing faults.
- Products affected by materials or equipment supplied by third parties within the same installed system.
- Products that were installed despite defects detected before or during installation without Austrong Group being notified.
- Damage caused by natural disasters, force majeure events, use beyond the product’s physical capabilities, or natural wear and tear.
4. How to make a warranty claim
- Report the issue within 07 days of discovering it, to Austrong Group or the tier-1 dealer you purchased from.
- Provide documents: order details, technical documents, photos and samples of the defective product (if available).
- Inspection: Austrong Group inspects the product. If the fault is confirmed to be a manufacturing defect, Austrong Group will decide on the remedy: repair or replacement.
In the case of replacement:
- Austrong Group supplies a product of the same specification and parameters.
- If the product has been discontinued, Austrong Group supplies the closest replacement in design and value.
Austrong Group warranty contacts:
- Hotline: +84 904 662 600
- Email: contact@austrong.com.vn
- The form on our Contact page
5. Limitation of liability
- The maximum compensation for each defective product shall not exceed the sale price of that product unit.
- Austrong Group is not liable for indirect or consequential damages or incidental costs, including but not limited to loss of profit, loss of business opportunity, increased operating costs or project delays.
6. General terms
- Austrong Group’s decision is final in all warranty cases.
- No organisation, individual, dealer or store may make commitments beyond the scope of these warranty terms.
- Austrong Group reserves the right to amend and supplement this warranty policy. The latest version is officially published on austrong.com.vn.
